Licensing & Upgrades

All products include free software revision updates for all options purchased, for the life of the product.

New software modules and alternative product options are separately chargeable, as are new software releases.

Licenses, Upgrades & Revisions

All Light Illusion software tools are single workstation licensing, and use different forms of licensing depending on the actual software in use, with the license predominantly locking to the hardware and OS configuration of the system the software is installed on.

Any change in the PC hardware or OS configuration will result in the license registration locking-out, as to the license system this will appear to be a different PC from the original one the software was installed on..

Licenses cannot be installed on multiple systems simultaneously. To move a license to a new PC, please see 'PC Change' below.

Upgrades

The cost of upgrading from one LightSpace CMS license level to another varies depending on the age of the existing license, with a sliding scale upgrade charge applied based on license age.

For an official Upgrade Quote, please contact Light Illusion directly.

Contact Light Illusion

New Revisions

All software products include free software revision updates for all options purchased, for the life of the specific product.

No Anual Fee

New software modules and alternative product options are separately chargeable, as are new software releases.

Protection Error

Protection Error

If something has changed on the PC used to run LightSpace/SpaceMan/SpaceMatch you will see a 'Protection Error' warning.

The 'Protection Error' warning will likely be caused by a hardware based change (new additional hard drive, graphics card, etc.), but could be a major Windows OS change, or due to changes to the LightSpace/SpaceMan/SpaceMatch software.

If the 'Protection Error' warning is due to a change in the LightSpace/SpaceMan/SpaceMatch software the associated download information provided when upgrading the software version will inform you of this requirement, so please, please, always read the provided information when upgrading!

When the 'Protection Error' warning is seen you will need to use the contact form below to request your License Registration to be re-set.

You will need to include your license code, as well as information on why the re-set is required: a hardware change to the PC; a large OS update; replacing an old PC, etc., as well as your name, email address, and company name.

License Reset Request

(A reply will be sent here)

(* All fields are required)

Note: Should you have any issues with this form, please send a direct e-mail to steve@lightillusion.com.

  

Contact Us

A license reset will be performed as quickly as possible, often immediately, but can take up to 24 to 48 hours, depending on location and timing.


License Change/Upgrade

When upgrading or changing a LightSpace/SpaceMan/SpaceMatch license - for example from the Free LightSpace ZRO license to a paid for LightSpace license - it may be necessary to first delete the existing license.

  • Navigate to C:\Program Files (x86)\Light Illusion\LightSpace CMS
    (Or C:\Program Files (x86)\SpaceMan or C:\Program Files (x86)\SpaceMatch)
  • Locate IPClient_uninstall.exe and Run

This will remove any existing licensing, and will enable the new update to be 'Activated' and Re-Licensed with a new/different license when re-started.

Note: Should the above fail, navigate to C:\ProgramData\IProt, and delete the folders found there.

On occasion, you may also have a Protection Error. If so, please see the License Reset form above.


PC/Hardware Change

If moving a LightSpace/SpaceMan/SpaceMatch license to a new PC, due to a PC failure for example, or changing PC hardware, such as a new graphics card or HDD, you will need to use the above License Reset form to request the hardware registration to be re-set to enable license reactivation.

Before requesting a license re-set for a new PC make sure any previous installation has been uninstalled, or the license re-set will fail.

For MatchLight licenses, a replacement license file will need to be requested as a different licensing approach is used.

Contact Light Illusion

A license reset will be performed as quickly as possible, often immediately, but can take up to 24 to 48 hours, depending on location and timing.


Forgotten Licenses

All licenses are provided at the time of purchase, with the purchase invoice.
It is the responsibility of the customer to maintain a record of the license for future reference.

Should a license be lost, Light Illusion charge a 10% of purchase price fee to re-supply any lost license.

Contact Light Illusion


On-Selling Licenses

Any purchased Light Illusion license can be on-sold to a new user by the current owner.
There is a 10% of book-price fee for any re-sold license, to enable the license to be used by the new owner.

Contact Light Illusion to verify the actual price beforehand.

Contact Light Illusion

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