Light Illusion is renowned for the level of support it provides to all its customers, be they product users, workflow clients, or consultancy customers. We are serious about customer support needs, and strive to provide an unmatched level of assistance.

Standard Support

All Light Illusion products and services purchased directly through Light Illusion come with an inclusive one year multi-level support contract, including remote training, dedicated discussion forums, direct e-mail and phone communication.

For products purchased via any Light Illusion partner or reseller the first line of support is always with the partner/reseller.

Should the partner/reseller be unable to resolve any given issue, Light Illusion will then step-in to provide direct support.

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Further Support

Support beyond one year requires the purchase of an additional year's support contract at a cost of 10% of the original product purchase price.

Additional support need only be purchased when needed, with no need to be on a continuous support contract at all.

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Product Upgrades

All products include free software revision updates for all options purchased, for the life of the specific product.

No Anual Fee

New software modules and alternative product options are separately chargeable, as are new software releases.

Licensing & Upgrades

License Resets

If the PC used to run LightSpace/SpaceMan/SpaceMatch has any hardware changed, or with some specific software updates, you will see a 'Protection Error' warning when starting the new software version.

When this is seen, the license will need to have its hardware registration re-set.

Licensing & Upgrades

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