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Tips and Tricks Light Illusion Forums / Tips and Tricks /  
 

Crash when opening a ColourSpace Profiling window

 
Author Light Illusion


Male
#1 | Posted: 23 Jul 2022 08:22 
As we have had a couple of users with this issue, it is worth providing the following information:

If ColourSpace crashes when opening a Profiling window (or the LUT Tools window), the likely issue is the OpenGL Driver being corrupt or too old.
So far, every instance of such a crash has been a problem with the OpenGL Driver.
ColourSpace requires OpenGL 3.2, or later - but more often it is corrupt drivers causing the issue.

Hopefully, this post will help any user with such an issue.

Steve

Author kcmcc
ZRO
Male
#2 | Posted: 25 Jul 2022 04:16 
Steve, thanks for your email assistance over this. While it may be working correctly on the latest Nvidia Drivers for you and others, the crash still happens for me on the latest Nvidia Drivers 516.59/.79, both studio and game versions, after DDU wipe and driver store wipes as well as a typical clean install from the exe. I just did a basic clean install again of the past version, 512.96, and no more crashing, working as expected. Also works after a deeper DDU wipe.

I'm only posting this response in case others are pulling their hair out and the ogl/driver reinstall of latest driver isn't working out. Not sure it's specifically an open GL corruption issue since it's happened on multiple versions of the latest driver, re-downloaded to make sure there wasn't corruption in the download, but something there is certainly going on. Or my workstation has issues I have yet to pinpoint.

Author Light Illusion


Male
#3 | Posted: 25 Jul 2022 12:01 
The OpenGL version on my Nvidia based desktop is: 4.6.0 NVIDIA 516.59
On my Intel laptop, the OpenGL version is: 4.6.0 - Build 27.20.100.9621

So basically, both are version 4.6.0

Steve

Author kcmcc
ZRO
Male
#4 | Posted: 28 Jul 2022 07:10 
Yeah, I don't know what's going on then because the exact issue happens with today's driver after clean wipe install and regular install (516.93) and the latest ColourSpace Build 1452 or the last version 1416. I don't know anymore, so I am reaching out to Nvidia and others to figure it out, but most likely just going to do a fresh OS when I have the time. I understand it's working for you and others, but it isn't for me, so that's the only thing I can do at this point, or just stick with 512.96 until I can't anymore. I know it doesn't make sense due to version numbers, but that's what I am dealing with.

Author kcmcc
ZRO
Male
#5 | Posted: 27 Aug 2022 14:51 
Just wanted to add some more info to this. It was still crashing up to the current 516.93 (driver issue goes a lot deeper from my research, mostly to deal with OpenCL changes after 512 version. Others had other issues related to mine), however I just installed the "Vulkan" variant 517.17 and suddenly no more crashing! Whatever it was they hopefuly have fixed it. The older Vulkan version before this didn't fix the issue, so whatever they did to this one has done it.

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 Crash when opening a ColourSpace Profiling window

 

 
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