With the release of v9 LightSpace, including the New Gen3 Colour Engine, there is a requirement for all user licenses to be reset.

This is stated within the 'Changes' note provided with the v9 software download, as well as within the body of the actual download email.

The Changes note states:
-- Change to Licensing to reduce lockout due to OS updates
(Will require a license re-set by Light Illusion, so plan that into any update schedule!)

And the download email states:
***If UPGRADING FROM A PRE v9 LIGHTSPACE INSTALLATION YOU WILL NEED TO REQUEST A LICENSE RESET!***

For information on requesting a license reset see:
https://www.lightillusion.com/upgrades_licenses.html
(The License Re-Set section)

We are getting a number of requests for support from users who have obviously not read the provided information.
Please, please read the provided documentation with all updates

Steve

Just a reminder that anyone upgrading to V9 LightSpace from a previous version needs to read this thread!

Steve

Bouncing back to the top, as we are still getting customers not reading the 'upgrade to V9' information provided in the download email!

Steve