Hello,

I have contact to Samsung's Support Team regarding the poor quality of The Frame 2020, 43inch version. I have taken photos out of the opening scene of "Pirates of the Caribbean - Curse of the Black Pearl" (2003). Look in the picture for the following details:

• The details of the sail.
• The ropes behind young Elizabeth in the background.
• The wooden post in the middle, especially the ropes at it's top.

Wondering, how this can happen? Always thought, that HDR10 enables 10bit and with this more steps of differentiation across the entire scale...

I'm sure that more knowledgeable people will be along soon, but I'll take a shot at it. Here goes:
First, are you streaming or watching from UHD disc? Streaming content can have its own issues.
Your TV can't correctly present HDR in any case. It simply can't meet either the luminance or color gamut requirements. Everything beyond a particular luminance and color range must be tone-mapped down to fit your display's performance envelope, Although HDR is 10-bit, that simply can't make up for the fact that every current display available today has to use tone-mapping, and that, more than the number of bits used in the content, is the limiting factor in what you can see.

The source is streaming, in this case Disney+.
The TV's display capabilities are a disappointment at all. But I was really surprised, that a calibrated SDR pictures (thanks to Steve for his patience) looks much better than a HDR10 picture in Film Maker Mode.