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Bugs & WIBNIs Light Illusion Forums / Bugs & WIBNIs /  
 

Pre-set calibration matrix settings list only shows "Generic CMF"

 
Author Ivo
ZRO
Male
#1 | Posted: 9 Sep 2022 20:34 
As the title says, when connecting my i1d3 i only have "Generic CMF" available as a pre-set calibration matrix.
The i1d3 Support Files folder has all the usual edr´s present.
I´m using Colourspace v1496.
Any ideas why this is happening?

Author Steve

INF
Male
#2 | Posted: 10 Sep 2022 09:24 
Sounds like an issue with your installation.
It is not a bug within ColourSpace itself.
Have you fully uninstalled, and re-installed?
And checked that you do not have access restrictions for the user?

Steve
Steve Shaw
Mob Boss at Light Illusion

Author Ivo
ZRO
Male
#3 | Posted: 10 Sep 2022 13:49 
Steve
Hi Steve,

Yes, i have already tried uninstalling and reinstalling (for all users, so no restrictions).

Ivo

Author Steve

INF
Male
#4 | Posted: 10 Sep 2022 13:53 
I've tried a full uninstall, etc., here, and nothing I do causes the EDR pre-sets to be missing...
We've also had no such reports for may other users.

Sorry to say, this really looks like an issue with your specific setup.

Steve
Steve Shaw
Mob Boss at Light Illusion

Author RollsRoyce
ZRO
#5 | Posted: 10 Sep 2022 17:43 
It's entirely possible that somehow the OP's Windows "Permissions" got snarled up. I've had the same thing happen on mine with other software at times. When this occurs, the software has no access to support files or libraries it tries to link to, despite their being in the correct places on the drive.

Author Ivo
ZRO
Male
#6 | Posted: 10 Sep 2022 20:53 
Uninstalled Colourspace and cleaned any traces of it from my ssd and registry. Did a new install and the problem still persists...

Author Ivo
ZRO
Male
#7 | Posted: 10 Sep 2022 20:54 
RollsRoyce:
It's entirely possible that somehow the OP's Windows "Permissions" got snarled up. I've had the same thing happen on mine with other software at times. When this occurs, the software has no access to support files or libraries it tries to link to, despite their being in the correct places on the drive.

Thanks for the suggestion.

Author Ivo
ZRO
Male
#8 | Posted: 10 Sep 2022 21:23 
Checked Permissions and all groups\users have full control of the Colourspace folder as well as the i1d3 support files folder...

Could any (disabled) Windows Service be causing this?

Author Light Illusion


Male
#9 | Posted: 10 Sep 2022 21:27 
If you do not have a full Windows installation there are no guarantees at all...

Steve

Author Ivo
ZRO
Male
#10 | Posted: 11 Sep 2022 23:34 
After spending much of the day double checking permissions and services, and with the issue persisting, i tried installing ColourSpace in a different laptop (this one with Win10, which contrary to Win 11, asks for a system restart after installing).
Since it was purely for testing and thus i didn´t care where it got installed, i accepted the default location. Problem solved, the matrix list populates.
Went back to my daily laptop, and instead of installing CS to where i was installing it before, i accepted the default location and the list populates.

Author Steve

INF
Male
#11 | Posted: 12 Sep 2022 07:54 
That would definitely suggest you have a 'permissions' issue with the original location installation.

Steve
Steve Shaw
Mob Boss at Light Illusion

Author Ivo
ZRO
Male
#12 | Posted: 12 Sep 2022 09:31 
Yes, that seems to be it.

In contrast to my original custom instalation folder, Program Files (x86) and all child folders have some extra entries in the "Group or user names" field of the security tab: "All Application Packages", "All restricted App Packages", "TrustedInstaller", and "Creator Owner".

Odd that none of the other many programs i have installed on my custom programs folder (and whose folders have none of the refered extra permissions entries) have given me any issues. For instance, DisplayCal is able to access and populate a dropdown list with CCSS files located in other folder...

If given the choice by an installer, i never ever install programs in the default proposed folder. Lightspace and now Colourspace have always worked fine were i chose to install them. Something new with Windows 11 maybe?

Author Steve

INF
Male
#13 | Posted: 12 Sep 2022 20:21 
We're going to have a look at the installer, to see if there is something we can change there...

Steve
Steve Shaw
Mob Boss at Light Illusion

Author Ivo
ZRO
Male
#14 | Posted: 13 Sep 2022 10:54 
Thanks Steve!

Ivo

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 Pre-set calibration matrix settings list only shows "Generic CMF"

 

 
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